This was really Princess Cruises | Travel Requirements & Safety Protocols. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . This was a question that I asked myself before booking my Rhine River cruise. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. We rebooked the trip for 10/12-10/23/22. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. We booked a river cruise (Danube) for March 2022. At this point we feel it's discrimination and want our money refunded. That' our policy,. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Please view our privacy policy for details about the information we share with our partners. Only Viking can make the appropriate reservation. International Association of Better Business Bureaus. We missed 2 ports of call and 1/3 of our sites to see the auroras. Not impressed and wi never book another trip with this company. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. "We will not cancel any cruises," said Shreiner. If water levels fall, riverboats can have trouble sailing all the way to Budapest. Improve earnings, maximize rewards and track progress toward dream trips. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. For the cabin on the cruise, we indicated separate beds for their cabin. I had to cancel due to ill health and provided over five months notice. I'm with Robin (see below). Disappointed with Viking Cruises cancellation policy. . Travel Codex is owned by Travel Codex, LLC. Only in very rare circumstances are the sailings canceled outright. It's also a classic cruise itinerary. . The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. She is scheduled to start ************ this week. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. . Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. 12/21- 12/28/2022 Companies can ask for reviews via automatic invitations. Only in very rare circumstances are the sailings canceled outright. They refuse. Looks like our September cruise to the Fjords is in the process of being cancelled! If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Part refund, at least 25%. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . Europe is experiencing unprecedented drought and heat conditions. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. A place on the excursion I tried to book. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. We may receive compensation when you click on links to those products. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Steve is a life-long avgeek and a points and miles player. coach. By. Our ships have a very low draftabout five feet, he explained. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. Its infuriating and disrespectful. There are no uniform river flows and water levels are unpredictable. Unfortunately, my husband unexpectedly passed away last month. We were issued the vouchers that had an expiration date October 2022. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. But there is nothing we can do, your vouchers have expired'. ***. Other viking customers from ******* on the same cruise were also booked the same flight. This complaint was posted by a verified customer. All I got was 'you must pay in full for your trip before booking extras'. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Look at the Mekong you dont cruise in May, June, July and August because its too hot. He was assertive and very confident, pushy and eager to make the booking. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. With this terrible SA. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Well guide you through the process. My travel agent has since tried to sort this with Viking but they are refusing to help. Just realized that the cruise booked was from Antwerp to Amsterdam. Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. It is time for Viking to do the same and act like a cruise line instead of a medical facility. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. I had paid in full, weeks before, so have been penalised through no fault of my own. over night stay we got back to Cincinnati the next day. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. The whole experience was a disaster. I believe this policy and practice is clearly unfair and rather reckless. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Viking booked the hotels for these excursions. Jan 26, 2023 01:33pm. 1. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. We said yes. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. The next indicator of river flow problems is the Thames River in England. "We are currently evaluating itineraries that call. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. The cruise was cancelled due the pandemic ($11,367.50) We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. I have always liked Viking cruises and have been on 13, counting the one I am currently on. You can see why people are worried. #1. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. Our points-obsessed staff uses a plethora of credit cards on a daily basis. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. River flows are never static and are subject to fluctuations that are unpredictable. This is an awful company to deal with. Not for the voucher amount. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. The draft is the amount of vessel that is below the water line. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. As a matter of policy, BBB does not endorse any product, service or business. We are told now that change is not possible at all because vouchers have expired. "But its clear that river cruising is not going away anytime soon.". (Enrollment required for select benefits.). Viking has lost four loyal customers with 10 past cruises between us. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Viking's move follows announcements from other cruise operators saying they are . I am truly an "out-of-the-box" traveler which has enriched my travel experiences. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. We booked a cruise, paid the full booking amount. We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. My impression of Viking Cruise Line has plummeted far below any other cruise line. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. I appreciate the time. Viking has refused. We will never try Viking again! Desired outcome: Change of travel requirements after full payment received/ignoring request for full refund. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. We were told that since we used vouchers we were not eligible for a refund per policy. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. I ask if I could have the number to her managers boss she said no. While we may have to make changes to some of our itineraries and have had to cancel a few voyages, impacted guests and travel partners have and will receive transparent updates and the opportunity to re-book onto another sailing, shared Ellen Bettridge, president and CEO of Uniworld, in an email to TPG. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. Viking, which operates both ocean and river cruises, has canceled all 2022 departures from its Kyiv, Black Sea and Bucharest itinerary . Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. Why didn't Viking pay to dock? Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . Their ad is wonderful but after all is said and done it is all crap. Viking allows those who book the most expensive rooms to book first. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. Norse Atlantic Airways to Launch NY-Rome Flights. ), We booked a cruise in 2019 to sail early in 2020. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. Cailey Rizzo. Cost includes $12.95 plus applicable local sales tax. The trip was for September 2020 but was cancelled due to the pandemic. "Given recent developments and the developing conflict in Ukraine,. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. This river begins in the Alps near the Italy-French border and is fed by snowmelt. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. What? That is all it took, I was hooked. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. The climate in Europe is changing and not for the better. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. Thank you. The food was excellent. However, I believe the policy is rather onerous. BBB Business Profiles may not be reproduced for sales or promotional purposes. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests.
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